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Frequently Asked Questions

Have questions about our new technology upgrades or your accounts, products or services, applications or forms? You’ve come to the right place. We’ve compiled a list of our members’ most frequently asked questions.

Don’t see the answer you’re looking for?

Visa® Credit and Debit Cards

Who should I call if I have lost my debit / credit card?

Why is my card not working?

There are many reasons a credit or debit card may not be working. Please Contact Us if you are experiencing problems with your card.

When is my Visa Credit Card payment due?

Credit card payments are due on the 28th day of each month.

Where can I find my Visa Credit Card statement?

Visa Credit Card statements are included with your regular monthly account statement. If you are enrolled in e-statements, you can view your credit card statement in It’s Me 247 online banking.

What is the credit card payment address?

6757 Cascade Rd SE PMB 96
Grand Rapids, MI 49546


What is MACO?

MACO (Multiple Authentication Convenience Options) features 4 different authentication types-including voice

recognition, PIN entry, fingerprint and face recognition to log into It’s Me 247.

What do I use for my member name and password the first time I log into It's Me 247?

For all users, your first login will require that your account number is used as your login ID

the default password you will need to enter the last 4 of the primary account holders SSN

then you will be prompted to create a new password

Does the Credit Union have a mobile app?


ItsMe247 can be downloaded on Android and Apple Devices through the following links:

Google Play Store

Apple App Store


How do I become a member of Fire Police City County FCU?

Becoming a member is easy with our quick and easy online application!

What is Fire Police City County FCU’s routing number?

The Credit Union’s routing transit number is 274973196.

What is the Credit Union fax number?

The Credit Union’s fax number is 260-482-7999.


How soon will I have an answer for my loan application?

Loan applications will receive an answer within one (1) business day.

How do I view my mortgage online?

You may view your mortgage online through your ItsMe247 login.

Once you have logged into ItsMe247, you will see your mortgage listed under loans.

How do I make a mortgage payment?

To make a mortgage payment:

  • Transfer funds in ItsMe247
  • Visit us at any of our Locations.
  • Contact Us by phone, email, or mail.


Are my funds federally insured?

Yes. Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. In addition, your Credit Union provides private insurance through Excess Share Insurance Corporation (ESI). ESI provides at least $250,000 additional protection on member share accounts plus an additional $250,000 on Individual Retirement Accounts.

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