Services



Automated Teller Machine (ATM) Locations

We offer over 29,000 ATMs nationwide, making it easy to find one in your area. To find the ATM closest to you, click on one of our two surcharge free ATM networks.

Alliance One ---- Co-Op Network

To find ATMs in your area on your phone
Text# 692667
  1. Message: MYCOOP + ZIP (MYCOOP 46805)
  2. Message: MYCOOP + Cross Street (MYCOOP Clinton & State Fort Wayne IN)
  3. Message: MYCOOP + Street address (MYCOOP 3306 North Clinton St Fort Wayne IN)

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Sybil

(260) 484-2102 or (800) 435-3093
option 1

Sybil allows you to access your credit union account with a touch-tone phone* and a personal identification number (PIN). A PIN is your "signature" and your authorization to complete the inquiry or transaction. Sybil is available to access your credit union accounts 7 days a week, 24 hours a day.
* Not all push-button phones are touch-tone phones. If you hear a clicking sound when you press a button, your phone is not a touch-tone phone. You can buy converters for these and regular rotary dial phones. Most pay phones are not touch-tone phones. Contact your phone company for information on touch-tone phones.

Things to Remember:
  1. You must press the keys on your telephone key pad firmly.
  2. You must have a PIN to use the services available through Sybil.
  3. Each phone call is limited to five requests per phone call.
  4. All transfers and withdrawals are limited to regular shares, funds manager, SLY, and share draft checking accounts.
  5. Sybil will not allow a transfer which results in a negative share balance.
  6. Sybil will not allow a transfer below the share pledge.
  7. PIN code changes made by you will take effect immediately. Decide on a 6 digit PIN that will be easy for you to remember.
  8. Sybil will talk you through all needed instructions.
  9. Your monthly and/or quarterly statement will indicate all monetary transactions conducted through Sybil.
  10. Transactions are entered in full dollar amounts, no cents. $5.00 becomes 5, followed by the pound(#) sign.
  11. If you make a mistake, press the star (*) key. This will take you to the previous step in the transaction or inquiry.
  12. Sybil will be operational on your accounts within minutes from the time the credit union receives your assigned PIN.
It is Safe and Secure
Access to your account through Sybil is controlled by your PIN. If you do not have a Sybil PIN, contact a member service representative at any branch to set one up. Your PIN is a 6 digit security code that only you know. No one else can get information or transact business on your account without the security code. Once a PIN is issued to a member, no one can change the PIN but you or an authorized credit union employee. You have the option to change a PIN after it is initially programmed, any time you call in and access Sybil.

Loan Information
  • Sybil will give a short history of your last transactions.
  • Sybil will give current loan balances, scheduled payments and payment due dates.
  • Sybil will transfer your scheduled payment from regular shares or share draft checking.
  • You may request a loan payoff amount from Sybil with the computed daily interest amount.
  • VISA Payment - You can conveniently authorize Sybil to make your VISA payment from your regular shares or share draft checking account.
  • Get an advance on Fire Line or Home Equity lines of credit over Sybil.
Member Liability for Unauthorized Persons
If you believe that your PIN has been stolen or used by an unauthorized person, you must report this to the credit union at once. You may also want to immediately change your PIN by directly calling Sybil and making the change. Telephoning is the best way to keep losses to a minimum. If you do not notify us right away, you could lose substantial sums of money. If you notify us within two business days, during the time someone uses your account without your permission, you can lose no more than $50. If you do not notify us within two business days after learning of the theft of your PIN, and we can prove that we could have stopped someone from using your PIN if you had told us, you could lose as much as $500. If your statement shows transfers that you did not make, notify us at once. If you do not notify us within 60 days of receipt, you may be liable for any losses incurred.

Sybil Disclosures
This disclosure is pursuant to the Federal Electronic Funds Transfer Regulation. The use of your Sybil PIN is subject to the following regulations covering the rights and liabilities of the user and the Fire Police City County Federal Credit Union.

Member Liability
If Sybil privileges are abused, as determined by Fire Police City County Federal Credit Union, the credit union has the right to discontinue telephone access to that member.

Credit Union Liability
If we do not properly complete a transfer to or from your account according to our agreement with you, we are liable for your losses, or damages. However, there are some exceptions. We are not liable if, through no fault of ours, your account does not contain enough money to make the transfer or Sybil was not working properly and you knew about the condition when you began the transaction.

Questions about your Statement
If you think your statement is wrong, or if you need more information about a transfer on a statement, Contact Us as soon as possible. We must hear from you within 60 days after we have sent you the first statement on which the error appeared.
  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as possible why you believe it is an error, or why you need more information.
  3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days after we hear from you, and we will correct any error on our part promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or questions. If the investigation is extended, we will credit your account within 10 business days for the amount you think is in error. This will ensure that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint in writing, and we do not receive it within 10 business days, we may not credit your account.
If we decide that there was no error, we will send you a written explanation within three business days after completion of our investigation. If requested, we will provide copies of the documents used in our investigation.

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Online Services

Perfect Teller
  • Online account management on your Computer
  • View account and loan balances in real time
  • Access account and loan statements
  • Transfer funds between Credit Union accounts
  • Easily print account information
  • Make payments to loans or VISA® credit card
  • Displays year-to-date dividends
  • View images of cleared checks
  • Reorder checks
  • Previous Version: Java Version of Perfect Teller
Perfect Teller Mobile
  • Online account management on your Phone
  • Access at: www.fpccfcu.org/PTmobile.html
  • View account and loan balances in real time
  • Access account and loan history
  • Transfer funds between Credit Union accounts
  • Make payments to loans
  • Displays year-to-date dividends
Perfect Pay
  • Pay monthly bills or make one-time payments
  • Schedule your payments on your payroll date
  • Schedule recurring payments
  • Check previous payments online
  • View specific payee histories
  • Send gift checks to loved ones for the holidays or special events
Perfect Visa
e-Statements
Besides receiving your statements faster, you'll have the convenience of 24-hour access to 10 years of past statements.

It is safer to receive your statements electronically since they can only be viewed after logging into Perfect Teller with your member number and password. It's easy to save or print your statements whenever you want.


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Shared Branches

At Participating Branches Members Can:
  • Cash checks drawn on your credit union for up to $200.
  • Make payments and deposits to their credit union account.
  • Make payments on their credit union VISA card
  • Purchase money orders and Gift Cards.
  • Buy movie and amusement park tickets.
  • Cash or deposit payroll checks. (Notice: Handwritten payroll checks are considered second party checks.)
  • Second party checks will be accepted for deposit only.
All deposits are subject to the funds availability policy disclosure.

List of Participating Branches:

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Safe Deposit Boxes

Are Your Valuables Safe?
We have Safe Deposit Boxes available for rent at our Jefferson Pointe, St. Joe and Tillman offices. As an added convenience, rent is automatically deducted from your regular savings account annually. Our Locations.

Jefferson Pointe
3" X 10" X 22"
5" X 10" X 22"

Maplecrest Road
2" X 4" X 22"
2" X 9" X 22"
4" X 4" X 22"
4" X 9" X 22"
9" X 9" X 22"

Tillman Road
2.5" X 5" X 21"
2.5" X 10" X 21"
5" X 10" X 21"
9.5" X 10" X 21"

Lima Road
2.5" X 5" X 21"
2.5" X 10" X 21"
5" X 10" X 21"

Safe Deposit Boxes

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Other Services

We also offer a variety of other services:
  • Financial Counseling
  • Wire Transfers (International and Domestic)
  • Notary Public Service
  • Medallion Stamp Service
  • Discount Amusement Park Tickets
         Cedar Point 1 Day Adult, for 2014 season $46.00
  • Discount Movie Tickets
         Carmike Movie Tickets, $7.50
         Regal Movie Tickets, $7.50

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Silver Stars

Silver Stars is a special program for our members 50 years of age and better. After years of loyalty to the Credit Union and the community, we want to provide you with helpful tools and incentives to make the transition into retirement as enjoyable as possible.

Membership Requirements:
  • 50 years of age or better
  • Primary member of Fire Police City County FCU
  • Credit Union Draft Account with net direct deposit of your primary source of income
  • If these qualifications are not met, there is a one-time $25 membership fee
Membership Benefits:
  • One free box of Silver Star checks per year
  • Free safe deposit box rental for a year
  • Free notary & medallion stamp service
  • Free copy machine use (up to 20 copies/month)
  • Free money orders and cashier's checks
  • Free account reconciliation
  • Financial counseling
  • Free $2,000 Accidental Death and Dismemberment Insurance

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