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Frequently Asked Questions

Have questions about your accounts, products or services, applications or forms? You’ve come to the right place. We’ve compiled a list of our members’ most frequently asked questions.

Don’t see the answer you’re looking for?


How do I become a member of Fire Police City County FCU?

You could be our next member! Stop by any of our nine Locations or Contact Us to talk about your eligibility today.

What is Fire Police City County FCU’s routing number?

The Credit Union’s routing transit number is 274973196.

What is the Credit Union fax number?

The Credit Union’s fax number is 260-482-7999.

Perfect Teller

What is the CU ID?

The CU ID is 2159321593.

What is my PIN for Perfect Teller?

Your Pin is a four digit code comprised of uppercase letters and numbers.  It was randomly generated and presented when the account was enrolled.  If you do not remember the code, please visit one of our Locations for assistance.

Why won’t an image of a check appear in Perfect teller?

Check images are only available on Perfect Teller for one year. For more recent checks, the image may not have been processed but should be available within a few days. For any images that will not display, please visit one of our Locations for assistance.


How soon will I have an answer for my loan application?

Loan applications will receive an answer within one (1) business day.

How do I view my mortgage online?

You may view your mortgage online through Perfect Teller.

Once you have logged into Perfect Teller, you may see your mortgage listed under “Loan Information” on the right hand side.

If you do not see your mortgage listed under “Loan Information”, you will need to visit Perfect Mortgage. On page 2 of the button menu in the top right of Perfect Teller, click the Perfect Mortgage button. You will be taken to a screen requesting your loan number and password. If you do not know your password or have any questions, please Contact Us.

How do I make a mortgage payment?

To make a mortgage payment:

Visit us at any of our Locations.

Contact Us by phone, email, or mail.

Online Bill Pay, available through Perfect Teller, allows you to pay monthly bills, such as a mortgage, but may take up to seven (7) business days to process.

Visa® Credit and Debit Cards

Who should I call if I have lost my debit / credit card?

Why is my card not working?

There are many reasons a credit or debit card may not be working. Please Contact Us if you are experiencing problems with your card.

How do I redeem my Visa rewards?


Are my funds federally insured?

Yes. Your deposits are insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government. In addition, your Credit Union provides private insurance through Excess Share Insurance Corporation (ESI). ESI provides at least $250,000 additional protection on member share accounts plus an additional $250,000 on Individual Retirement Accounts.

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