Vishing Scam

Fire Police City County FCU has received several notifications from our members and other credit unions in the area that members are being called at home and on their cell phones stating their card has been suspended. These members are victims of a vishing scam. The member is told their card has been suspended and directed to call an (800) or (937) number to “reactivate” their account. Once the member calls, they are prompted to provide personal information including:
  • Name
  • Card Number
  • Personal Identification Number (PIN)
  • CVV value on the back of the card
  • Expiration date
For more information on vishing, please visit the FBI Website at

Phishing: Don't Get Hooked

Money on a hook Phishing is the term used to describe internet scammers who imitate legitimate websites to entice people to share user names, passwords, account information or credit card numbers. The term “phishing” comes from the fact that Internet scammers are using sophisticated lures as they fish for users’ private information. The most common ploy is to copy the look and feel of a web page from a major site and use that design to set up a nearly identical page that appears to be a part of the company’s site. Recently scammers have started using phone technology to manipulate caller IDs and to make customers believe that the call originated from the company’s phone system. Scammers also use text messaging, instant messaging, and Web logs (blogs) to send unsolicited emails.

Fire Police City County Federal Credit Union will NEVER contact you to ask for any account or personal information.

There are several steps you can take to make sure you never fall for one of these scams:

Always be suspicious of any email or phone message that asks for your personal account information. Remember that emails, phone calls, text messages, instant messages, or Web logs (blogs) that appear to come from a reliable source may not be authentic.

Always use caution when giving your personal information over the telephone. Never provide your personal information when you are unsure of the source.

Never respond to phishing emails. Do not click the links. Do not open the attachments.

Always ensure that you are using a secure server when submitting credit card information. To make sure that you’re using a secure server, check the beginning of the web address in your browser’s address bar – it should be https:// rather than just http://

Not Secure - not secure web address
Secure - secure web address
Do your research before you cash checks from unexpected givers.

Anyone who receives an e-mail or phone call that claims to be from Fire Police City County FCU and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail or solicitation.

If you think you have experienced a fraud attempt or phishing scam and provided the scammer with your credit union information, contact us immediately. Contact Us

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